Jeanne Bliss
Customer Bliss & CXPA
President & Co-founder

Lauren Crowley
BlueConic
Director of Demand Generation

Cary Cusumano
Verizon
Principal & CX Design Strategist

Michelle Egner
SMG
Sr Dir

Siobhan Fagan
Reworked / SMG
Managing Editor

Francisca Hawkins
Philz Coffee
Vice President, Digital Products & Experience

Richard Hein
CMSWire / SMG
Editor-in-Chief

Sav Khetan
Tealium
Head of Product Strategy at Tealium

Neil Moree
Lending Tree
Director of Digital Analytics

Samantha Ngo
BlueConic
Director Product Marketing

Dom Nicastro
SMG / CMSWire
Senior Staff Reporter

Christine Rimer
SurveyMonkey
VP of Customer Experience & Advocacy

Dutta Satadip
Pinterest, Google, HP
Global Customer Success & Operations Executive

Sajal Singh
Digital Advisor & UN Global Innovation Expert
Forbes Council on Digital CX

Sean Treiser
UserTesting
Senior Onboarding Specialist