Jeanne Bliss
Customer Bliss & CXPA
President & Co-founder

Cary Cusumano
Verizon
Principal & CX Design Strategist

Michelle Egner
SMG
Director of Event Programming

Siobhan Fagan
Reworked / SMG
Managing Editor

Francisca Hawkins
Philz Coffee
VP, DIgital/Technology

Rich Hein
CMSWire / SMG
Editor-in-Chief

Sav Khetan
Tealium
VP, Product

Neil Moree
Lending Tree
Director of Digital Analytics

Sam Ngo
BlueConic
Director of Product Marketing

Dom Nicastro
SMG / CMSWire
Senior Staff Reporter

Lauren Pettiglio
BlueConic
Director of Demand Generation

Christine Rimer
SurveyMonkey
VP of Customer Experience & Advocacy

Dutta Satadip
Pinterest, Google, HP
Global Customer Success & Operations Executive

Sajal Singh
Digital Advisor & UN Global Innovation Expert
Forbes Council on Digital CX

Sean Treiser
UserTesting
Senior Onboarding Specialist