Jeanne BlissPresident & Co-founder
Customer Bliss & CXPA
Keynote Address: Customer Growth and the Framework for Trust Enablement
Panel Discussion on Customer Trust, Digital Tools, VoC, User Feedback
Cary CusumanoPrincipal and Strategist, Customer Experience Design
Verizon
Panel Discussion on Customer Trust, Digital Tools, VoC, User Feedback
Michelle EgnerDirector of Event Programming
Simpler Media Group, Inc.
Action Planning & Wrap-Up
Welcome Address
Siobhan FaganManaging Editor
Simpler Media Group, Inc.
Panel Discussion on Customer Trust, Digital Tools, VoC, User Feedback
Francisca HawkinsVP, Digital & Technology
Philz Coffee
Panel Discussion on Changing Customer Behaviors, CDP Platforms, Data & Analytics
Rich HeinHead of Content
Simpler Media Group, Inc.
Action Planning & Wrap-Up
Panel Discussion on Changing Customer Behaviors, CDP Platforms, Data & Analytics
Welcome Address
Neil MoreeDirector of Digital Analytics
Lending Tree
Panel Discussion on Changing Customer Behaviors, CDP Platforms, Data & Analytics
Sam NgoDirector of Product Marketing
BlueConic
Overcoming Barriers to Cross-Channel Customer Experiences
Lauren PettiglioDirector of Demand Generation
BlueConic
Overcoming Barriers to Cross-Channel Customer Experiences
Dutta SatadipGlobal Customer Success and Operations Executive
Pinterest, Google, HP
Panel Discussion on Customer Trust, Digital Tools, VoC, User Feedback
Sajal SinghForbes Council on Digital CX
Digital Advisor, UN Global Innovation Expert
Keynote Address: Who Moved My Customer?
Panel Discussion on Changing Customer Behaviors, CDP Platforms, Data & Analytics
